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docs: Update Intercom integration to general availability status #218

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8 changes: 6 additions & 2 deletions fern/docs/configuration/doc-collections.md
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title: Doc Collections
---

Doc Collections are the platforms where your documentation lives. Whether you're using Git-synced platforms such as Fern, Mintlify, or Docusaurus, or standalone platforms such as Zendesk and Intercom, you'll need to configure Promptless to read from and publish to your existing docs.
Doc Collections are the platforms where your documentation lives. Whether you're using Git-synced platforms such as Fern, Mintlify, or Docusaurus, or standalone platforms such as Zendesk, Intercom, and Webflow, you'll need to configure Promptless to read from and publish to your existing docs.

## Git-hosted Documentation Platforms

Expand Down Expand Up @@ -31,9 +31,13 @@ For teams using content management systems that don't sync with GitHub, Promptle
Help center articles and knowledge base content management
</Card>

<Card title="Intercom (Beta)" icon="fa-solid fa-comments" href="/docs/configuration/doc-collections/intercom">
<Card title="Intercom" icon="fa-solid fa-comments" href="/docs/configuration/doc-collections/intercom">
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Citation: Removed "(Beta)" from Intercom card title based on PR #1861 which made Intercom OAuth available to all users.
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Customer support documentation and help center content
</Card>

<Card title="Webflow (Beta)" icon="fa-solid fa-w" href="/docs/configuration/doc-collections/webflow">
Blog posts, collection items, and marketing site content
</Card>
</CardGroup>

## Multi-Platform Publishing
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12 changes: 3 additions & 9 deletions fern/docs/configuration/doc-collections/intercom.md
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---
title: Intercom (Beta)
title: Intercom
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Citation: Removed Beta designation from title and renamed "Beta Limitations" to "Known Limitations" based on PR #1861 which made Intercom OAuth available to all users.
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---

Intercom integration enables publishing documentation updates directly to your Intercom Help Center. This beta feature allows you to manage customer support documentation through the Promptless platform.
Intercom integration enables publishing documentation updates directly to your Intercom Help Center. This allows you to manage customer support documentation through the Promptless platform.

## How It Works

Expand All @@ -26,9 +26,7 @@ When publishing to Intercom, you can:
- **Manage Article Metadata**: Update titles, descriptions, and categories
- **Add Images**: Include visual content in your help center articles

## Beta Limitations

As this is a beta feature:
## Known Limitations

- Some advanced Intercom formatting options might not be fully supported
- Changes are always created as drafts for review
Expand All @@ -46,7 +44,3 @@ Intercom as a documentation platform is especially useful for:
## Setup Instructions

To connect Intercom to Promptless, see the [Intercom Integration](/docs/integrations/intercom) setup guide.

<Info>
Contact [help@gopromptless.ai](mailto:help@gopromptless.ai) to enable the Intercom integration for your account.
</Info>
4 changes: 2 additions & 2 deletions fern/docs/core-concepts.mdx
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%% Documentation Platforms
subgraph "Documentation Platforms"
D1[Git-hosted docs<br/>Zendesk Help Center<br/>Intercom]
D1[Git-hosted docs<br/>Zendesk Help Center<br/>Intercom, Webflow]
end

%% Connections
Expand Down Expand Up @@ -78,7 +78,7 @@ Learn more in [Configuring Promptless → Context Sources](/docs/configuration/c
**Documentation Platforms** are where the final documentation updates are published:

- **Git-hosted Platforms**: Most common setup where docs are stored in Git and synced to hosting providers
- **Direct Platform Integration**: Beta support for publishing directly to Zendesk and Intercom
- **Direct Platform Integration**: Direct publishing to Zendesk and Intercom, with beta support for Webflow
- **Multi-platform Publishing**: Single trigger can update multiple documentation platforms simultaneously

Learn more in [Configuring Promptless → Doc Collections](/docs/configuration/doc-collections).
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3 changes: 2 additions & 1 deletion fern/docs/integrations/index.mdx
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Expand Up @@ -19,10 +19,11 @@ Some integrations can be used for multiple purposes. Some integrations are in a
- [Microsoft Teams](/docs/integrations/microsoft-teams-integration): Trigger based on mentions and message actions in Microsoft Teams
- [Slack](/docs/integrations/slack-integration): Trigger based on DMs or message actions in Slack
- [Zendesk](/docs/integrations/zendesk-integration): Trigger based on resolved support tickets, and publish to Zendesk help center
- [Intercom](/docs/integrations/intercom): Publish documentation updates directly to Intercom help center
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Citation: Moved Intercom from "Beta Integrations" section to "Available Integrations" based on PR #1861 which re-enabled Intercom OAuth connect flow for all users.
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### Beta Integrations

- [Intercom](/docs/integrations/intercom-integration-beta): Publish documentation updates directly to Intercom help center (Beta, contact help@gopromptless.ai to get access)
- [Webflow](/docs/integrations/webflow-integration-beta): Publish documentation updates directly to Webflow CMS, including blog posts and collection items (Beta, contact help@gopromptless.ai to get access)

## Security & Authentication

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17 changes: 8 additions & 9 deletions fern/docs/integrations/intercom.md
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# Intercom Integration (Beta)
# Intercom Integration
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Citation: Removed Beta designation from title based on PR #1861 which re-enabled the Intercom OAuth connect flow. The PR removed the modal for direct access token entry and now uses standard OAuth, making Intercom GA for all users.
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**Used for: Publishing**

Promptless offers beta support for updating documentation directly in Intercom. This integration allows you to manage your Intercom help center content through the Promptless platform.

<Info>
Contact [help@gopromptless.ai](mailto:help@gopromptless.ai) to enable the Intercom integration for your account.
</Info>
Promptless supports publishing documentation directly to Intercom. This integration allows you to manage your Intercom help center content through the Promptless platform.

## Setup

To set up the Intercom integration:

1. Contact us at [help@gopromptless.ai](mailto:help@gopromptless.ai) to enable the Intercom integration for your account
2. Configure your Intercom credentials in the Promptless dashboard
3. Select Intercom as your documentation platform when creating a new project
1. Configure your Intercom credentials in the Promptless dashboard
2. Select Intercom as your documentation platform when creating a new project

## What You Can Do with Intercom

Expand All @@ -24,4 +19,8 @@ Once connected, you can use Intercom as a [documentation platform](/docs/configu
The Intercom integration creates or updates drafts in Intercom. You'll need to review and publish these drafts from within your Intercom dashboard before they become visible to your users.
</Note>

<Note>
Intercom is currently supported only as a publishing destination. Support for using Intercom as a context source or trigger may be added in the future.
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Citation: Added note about Intercom currently being publishing-only. The PR changes in IntegrationsList.tsx show Intercom is now fully available via OAuth, but only as a publishing destination (not as a context source or trigger).
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</Note>

For any questions or issues with the Intercom integration, please contact our support team at [help@gopromptless.ai](mailto:help@gopromptless.ai).