diff --git a/fern/docs/configuration/doc-collections.md b/fern/docs/configuration/doc-collections.md index 8cdd63b..f63dee2 100644 --- a/fern/docs/configuration/doc-collections.md +++ b/fern/docs/configuration/doc-collections.md @@ -2,7 +2,7 @@ title: Doc Collections --- -Doc Collections are the platforms where your documentation lives. Whether you're using Git-synced platforms such as Fern, Mintlify, or Docusaurus, or standalone platforms such as Zendesk and Intercom, you'll need to configure Promptless to read from and publish to your existing docs. +Doc Collections are the platforms where your documentation lives. Whether you're using Git-synced platforms such as Fern, Mintlify, or Docusaurus, or standalone platforms such as Zendesk, Intercom, and Webflow, you'll need to configure Promptless to read from and publish to your existing docs. ## Git-hosted Documentation Platforms @@ -31,9 +31,13 @@ For teams using content management systems that don't sync with GitHub, Promptle Help center articles and knowledge base content management - + Customer support documentation and help center content + + + Blog posts, collection items, and marketing site content + ## Multi-Platform Publishing diff --git a/fern/docs/configuration/doc-collections/intercom.md b/fern/docs/configuration/doc-collections/intercom.md index 907c500..d945f58 100644 --- a/fern/docs/configuration/doc-collections/intercom.md +++ b/fern/docs/configuration/doc-collections/intercom.md @@ -1,8 +1,8 @@ --- -title: Intercom (Beta) +title: Intercom --- -Intercom integration enables publishing documentation updates directly to your Intercom Help Center. This beta feature allows you to manage customer support documentation through the Promptless platform. +Intercom integration enables publishing documentation updates directly to your Intercom Help Center. This allows you to manage customer support documentation through the Promptless platform. ## How It Works @@ -26,9 +26,7 @@ When publishing to Intercom, you can: - **Manage Article Metadata**: Update titles, descriptions, and categories - **Add Images**: Include visual content in your help center articles -## Beta Limitations - -As this is a beta feature: +## Known Limitations - Some advanced Intercom formatting options might not be fully supported - Changes are always created as drafts for review @@ -46,7 +44,3 @@ Intercom as a documentation platform is especially useful for: ## Setup Instructions To connect Intercom to Promptless, see the [Intercom Integration](/docs/integrations/intercom) setup guide. - - -Contact [help@gopromptless.ai](mailto:help@gopromptless.ai) to enable the Intercom integration for your account. - diff --git a/fern/docs/core-concepts.mdx b/fern/docs/core-concepts.mdx index ae0c94d..3a87f42 100644 --- a/fern/docs/core-concepts.mdx +++ b/fern/docs/core-concepts.mdx @@ -25,7 +25,7 @@ graph LR %% Documentation Platforms subgraph "Documentation Platforms" - D1[Git-hosted docs
Zendesk Help Center
Intercom] + D1[Git-hosted docs
Zendesk Help Center
Intercom, Webflow] end %% Connections @@ -78,7 +78,7 @@ Learn more in [Configuring Promptless → Context Sources](/docs/configuration/c **Documentation Platforms** are where the final documentation updates are published: - **Git-hosted Platforms**: Most common setup where docs are stored in Git and synced to hosting providers -- **Direct Platform Integration**: Beta support for publishing directly to Zendesk and Intercom +- **Direct Platform Integration**: Direct publishing to Zendesk and Intercom, with beta support for Webflow - **Multi-platform Publishing**: Single trigger can update multiple documentation platforms simultaneously Learn more in [Configuring Promptless → Doc Collections](/docs/configuration/doc-collections). diff --git a/fern/docs/integrations/index.mdx b/fern/docs/integrations/index.mdx index 90f880c..cc68044 100644 --- a/fern/docs/integrations/index.mdx +++ b/fern/docs/integrations/index.mdx @@ -19,10 +19,11 @@ Some integrations can be used for multiple purposes. Some integrations are in a - [Microsoft Teams](/docs/integrations/microsoft-teams-integration): Trigger based on mentions and message actions in Microsoft Teams - [Slack](/docs/integrations/slack-integration): Trigger based on DMs or message actions in Slack - [Zendesk](/docs/integrations/zendesk-integration): Trigger based on resolved support tickets, and publish to Zendesk help center +- [Intercom](/docs/integrations/intercom): Publish documentation updates directly to Intercom help center ### Beta Integrations -- [Intercom](/docs/integrations/intercom-integration-beta): Publish documentation updates directly to Intercom help center (Beta, contact help@gopromptless.ai to get access) +- [Webflow](/docs/integrations/webflow-integration-beta): Publish documentation updates directly to Webflow CMS, including blog posts and collection items (Beta, contact help@gopromptless.ai to get access) ## Security & Authentication diff --git a/fern/docs/integrations/intercom.md b/fern/docs/integrations/intercom.md index 146505b..9c34fa8 100644 --- a/fern/docs/integrations/intercom.md +++ b/fern/docs/integrations/intercom.md @@ -1,20 +1,15 @@ -# Intercom Integration (Beta) +# Intercom Integration **Used for: Publishing** -Promptless offers beta support for updating documentation directly in Intercom. This integration allows you to manage your Intercom help center content through the Promptless platform. - - -Contact [help@gopromptless.ai](mailto:help@gopromptless.ai) to enable the Intercom integration for your account. - +Promptless supports publishing documentation directly to Intercom. This integration allows you to manage your Intercom help center content through the Promptless platform. ## Setup To set up the Intercom integration: -1. Contact us at [help@gopromptless.ai](mailto:help@gopromptless.ai) to enable the Intercom integration for your account -2. Configure your Intercom credentials in the Promptless dashboard -3. Select Intercom as your documentation platform when creating a new project +1. Configure your Intercom credentials in the Promptless dashboard +2. Select Intercom as your documentation platform when creating a new project ## What You Can Do with Intercom @@ -24,4 +19,8 @@ Once connected, you can use Intercom as a [documentation platform](/docs/configu The Intercom integration creates or updates drafts in Intercom. You'll need to review and publish these drafts from within your Intercom dashboard before they become visible to your users. + +Intercom is currently supported only as a publishing destination. Support for using Intercom as a context source or trigger may be added in the future. + + For any questions or issues with the Intercom integration, please contact our support team at [help@gopromptless.ai](mailto:help@gopromptless.ai).